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Privacy Policy

Thank you for choosing to use the website and services of Shoeales. We value your privacy and are committed to protecting your personal information. This privacy policy is designed to explain how we collect, use, disclose, and safeguard your personal information.


Information We Collect

We may collect the following types of personal information:

Personal Identification Information: Including but not limited to names, mailing addresses, email addresses, phone numbers, and more.

Payment Information: When you make purchases, we may collect payment-related information, such as credit card numbers or Alipay account details.

Browsing Data: We may collect information about your activities on our website, including browsing history, pages visited, search queries, and more.

Device Information: We may collect information about the devices you use, including device type, operating system, IP address, and more.


Use of Information

We may use your personal information to:

Process your orders and shopping requests.

Provide customer support and resolve issues.

Send you order confirmations, shipping notifications, and transaction updates.

Provide you with information related to our products, services, and promotions.

Understand and improve our website, products, and services.

Prevent fraud, abuse, and illegal activities.


Sharing of Information

We may share your personal information with the following third parties:

Payment Processing Service Providers: To facilitate your order payments, we may share necessary payment information with payment processing service providers.

Logistics Partners: To deliver your orders, we may share necessary shipping information with logistics partners.

Marketing Partners: With your consent, we may share relevant information with marketing partners to provide personalized promotions and special offers.

Legal and Compliance Requirements: We may share your information in response to legal proceedings, court orders, or government requests, or to comply with legal and regulatory requirements.


Information Security

We employ reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, use, or disclosure. However, the security of the internet is not foolproof, and therefore we cannot guarantee the absolute security of your information.


Privacy Choices

Access and Correction: You have the right to access, correct, or delete your personal information held by us. If you wish to exercise these rights, please contact our customer service team.

Opt-Out: You can choose not to receive promotional and marketing communications from us. If you wish to opt-out, please follow the instructions in each email or contact our customer service team.


Updates to the Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices and legal requirements. The updated privacy policy will be posted on our website. Please check regularly for the latest information.


Contact Us

If you have any questions or concerns about this privacy policy or your personal information, please feel free to contact our customer service team.


Thank you for placing your trust in Shoeales. We will do our utmost to protect your privacy and provide an excellent shopping experience!